Refund policy

At MacMonte, we prioritize your satisfaction with our high-quality products. If you encounter any issues with your purchase, we’ve created a clear and simple process for product replacements and refunds. Please read the key points below to understand how our policy works:

1. Eligibility for Replacement

  • We offer replacement only (no refunds).
  • To qualify, replacement requests must be initiated within 5 days of receiving the product.

2. Damaged or Defective Products

  • If your product arrives damaged or defective, notify us within 3 days of receipt via email at brand.macmonte@gmail.com.
  • Please include your order number, a description of the issue, and evidence (such as photos or videos).
  • After verifying the issue, we will arrange a replacement.

3. Incorrect Product

  • If you receive the wrong product, email us within 3 days at brand.macmonte@gmail.com.
  • Provide your order number, a description of the error, and evidence (e.g., unboxing video).
  • Once we confirm the mistake, we will send the correct product as a replacement.

4. Replacement Process

  • To begin a replacement, contact us by email with the necessary details.
  • Our team will guide you through the process.

5. Product Availability

  • Replacements depend on product availability.
  • If the exact item is unavailable, we will offer an alternative product or issue a refund.

6. Non-Replaceable Items

  • Certain products, such as personalized or custom-made items, may not be eligible for replacement. Check the product description for more information.

7. Exclusions

Replacement eligibility is void if the product is:

  • Damaged due to misuse, neglect, or improper handling.
  • Missing parts, accessories, or original packaging.
  • Altered or intentionally damaged.

8. Replacement Charges

  • No charges for replacements within 3 days.
  • During festive seasons, the replacement period may be extended by 2 working days.

9. Refund Process

  • After the product is picked up, it may take 7-10 days to process your refund.
  • If a refund is requested via email, it could take up to 30-60 days for the refund to be credited to your account.

10. Final Decision

  • All decisions regarding eligibility for replacement or refund are at the discretion of MacMonte.
  • We reserve the right to update or modify this policy at any time.

By making a purchase from MacMonte, you agree to the terms outlined in this policy. For any assistance or further questions, please reach out to us at brand.macmonte@gmail.com. We are here to ensure a seamless shopping experience for you!